Visit Support Forum

Quantitative trading requires strong technical skills. Please review the FAQ below to understand the level of support we provide.

What does basic support cover?

Use the support forum to report bugs and problems and to get tips and pointers that aren't covered in the documentation.

What does basic support not cover?

Basic support doesn't cover strategy development or troubleshooting, training for novice programmers, and other in-depth assistance. The support forum is more for addressing bugs in our code than for addressing bugs in your code.

Basic support is not a substitute for reading documentation and working through tutorials. Please consult the documentation before posting to the forum.

How quickly do you respond?

We typically respond within 1 business day.

Are my posts public?

Forum posts are public, which we prefer because it allows other users to benefit from the discussion. However, if you prefer privacy, send your question to Brian as a direct message on his forum profile page.

How many questions can I ask?

Basic support is intended for occasional use. We understand users may have more questions in the first month or two of use, and we try to accommodate this. After that, if your volume regularly exceeds a question or two a month, we may suggest a paid support retainer. (This is rare; most users' needs are adequately met by the support forum.)

Can I purchase extra support?

Subject to availability, paid email support is offered on a retainer model. This support covers anything you need it to. Please inquire for pricing and availability.

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The material on this website and any other materials created by QuantRocket LLC is provided for informational purposes only and does not constitute an offer to sell, a solicitation to buy, or a recommendation or endorsement for any security or strategy, nor does it constitute an offer to provide investment advisory services by QuantRocket LLC.

In addition, the material offers no opinion with respect to the suitability of any security or specific investment. No information contained herein should be regarded as a suggestion to engage in or refrain from any investment-related course of action. Neither QuantRocket LLC nor any of its affiliates is undertaking to provide investment advice, act as an adviser to any plan or entity subject to the Employee Retirement Income Security Act of 1974, as amended, individual retirement account or individual retirement annuity, or give advice in a fiduciary capacity with respect to the materials presented herein. If you are an individual retirement or other investor, contact your financial advisor or other fiduciary unrelated to QuantRocket LLC about whether any given investment idea, strategy, product or service described herein may be appropriate for your circumstances. All investments involve risk, including loss of principal. QuantRocket LLC makes no guarantees as to the accuracy or completeness of the views expressed in the website. The views are subject to change, and may have become unreliable for various reasons, including changes in market conditions or economic circumstances. Past performance is not indicative of future results.